Walk anywhere, know everything

Information we collect

We collect several types of information from and about users of our App.

Personal Information

When you use our App, we may collect:

• Pseudonymous device identifiers (random IDs not tied to your name or email). These enable us to link sessions but can’t directly ID you.
• Purchase information when you make in-app purchases

Location Data

As a location-based walking tour app, we collect:

• Your precise geographic location while the app is in use to provide location-relevant content. We do not store this information or share it with any third party services
• The locations you have visited and the stories you have heard

You can control location permissions through your device settings. Please note that disabling location services will limit the app's core functionality.

Usage Information

We automatically collect information about your use of the App, including:

• The stories you access
• App performance and error information

How we use your information

We use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our App and services
• Deliver location-relevant content
• Process and record your purchases
• Provide customer support and respond to your inquiries
• Analyze usage patterns to improve the App experience
• Detect and prevent fraud, unauthorized access, and other harmful activity

Legal basis for processing

Under UK GDPR, we process your personal information based on the following legal grounds:

• Contractual Necessity: To perform the services you've requested or to take steps at your request before entering into a contract.
• Legitimate Interests: For our legitimate business interests, such as improving our services and providing a better user experience, as long as these interests are not overridden by your rights.
• Legal Obligation: To comply with legal obligations to which we are subject.

Disclosure of your information

We do not sell or disclose your personal information to third parties, or use any third party analytics

Data storage and international transfers

Your information may be stored and processed in the United Kingdom or any other country where we or our service providers maintain facilities. If we transfer your information to other countries, we will implement appropriate safeguards to ensure your information receives an adequate level of protection. Transfers outside of the UK/EU are covered by the UK adequacy decisions and EU standard contractual clauses

Data retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal requirements. For example, we will keep your account information for as long as you maintain an account with us. Upon account deletion, this data will be immediately removed

Your rights

Under the UK GDPR and other applicable data protection laws, you have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal information.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal information, under certain conditions.
• Restriction: The right to request that we restrict the processing of your personal information, under certain conditions.
• Objection: The right to object to our processing of your personal information, under certain conditions.
• Data Portability: The right to request that we transfer the data we've collected to another organization, or directly to you, under certain conditions.
• Withdraw Consent: Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before responding to your request.

Data security

We have implemented measures to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our App.

Changes to our privacy policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new Privacy Policy on this page and notify you through the App or by email if we have your contact information.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting this Privacy Policy to check for any changes.

Contact information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

WanderBe Ltd
London, UK
Email: [email protected]
Company Number: 16344447
Data protection officer: [email protected]
You may lodge a complaint with the uk ico at https://ico.org.uk